It looks like we're already working with you via email. But here was our reply in case anyone else happens across this thread:
Our subscriptions work as a payment plan in your own PayPal account, telling them to send us the same amount every month automatically. When PayPal cancels a subscription from their end, they don't tell us any reason why, but these are the most common reasons we're aware of:
If this happens, you can simply restart a new subscription plan for your account. You can do this from your Dashboard under Manage Seller Account > Start/Update Paid Subscription.
